Warranty Periods

What is the standard warranty period on non-electrical item(s)?

Any dusk non-electrical product that is faulty or not of acceptable quality may be entitled to an exchange or refund under the Australian or New Zealand Consumer Law.

Please Note: These consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Please refer to our Refund Policy above.

Please contact Customer Service if you require further assistance.

What is the warranty period on electrical item(s)?

All electrical items (example: MoodMist® Diffusers, Aromatherapy and Oil Burners) come with a 1-year warranty from date of purchase.

Any dusk electrical (MoodMist® Diffusers, Aromatherapy Diffusers and Oil Burners) product that is faulty or not of acceptable quality may be entitled to an exchange or refund under the Australian or New Zealand Consumer Law.

Please Note: These consumer guarantees do not apply where the item was damaged due to abnormal use or misuse.

Please refer to our Refund Policy above.

Please contact Customer Service if you require further assistance.