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Knowledge base
dusk Rewards Membership (1)
dusk Rewards (7)
How do I join dusk Rewards?
How do I renew my dusk Rewards membership?
How do I update my dusk Rewards details?
View all 7
My Account Information (3)
Email (2)
How do I unsubscribe from receiving the latest offers and news from dusk?
I have not received any emails from dusk?
Account Information (3)
How do I reset my password?
How do I update my Online Account details?
I have previously shopped online at dusk and my password does not work?
Contact Us (3)
Can I invest in dusk & is dusk publicly listed?
How can I contact dusk?
How do I find out about employment opportunities at dusk?
Orders (4)
Click & Collect (9)
Can I still return my items if they are not right?
Can someone collect my order for me?
How long do you keep my Click & Collect order for?
View all 9
Delivery (4)
Delivery Time
How do I track my online order?
I need assistance with my online order
View all 4
In Store (2)
Does dusk offer lay-by In Store?
How do I find my nearest dusk store and trading hours?
Order Information (2)
How do I change or cancel my online order?
I need Assistance with my online order - What do I do?
Products (7)
Gift Cards (7)
Can I get a refund for an item I have purchased with a Gift Card?
Can I have my dusk Gift Card replaced if it is lost or stolen?
Can I use a Gift Card with my Afterpay purchase?
View all 7
Candles (2)
How to set up your Candles
Important Candle safety info
Oil Burners (4)
How to clean your Oil Burner
How to remove Wax Melts
How to use your Oil Burner
View all 4
Aromatherapy (3)
How to use Essential Oils
I don't think my 10ml essential oil bottle looks full
Important Aromatherapy safety info
MoodMist® Diffusers (2)
How to clean your MoodMist® Diffuser
How to use a MoodMist® Diffuser
Recalls (2)
Button Battery Safety Information
Product Recalls
Accessories (1)
Turbo Lighter Refills
Refunds and Returns (1)
Returns and Refunds (3)
Does my product come with a warranty?
Returns & Refund Policy
Warranty Periods
Terms and Conditions (1)
Policies (6)
dusk Communications Policy
dusk New Zealand Privacy Policy
Promotional Terms & Conditions
View all 6
